By plane
Adolfo Suárez Madrid–Barajas Airport is just 25 minutes away by taxi. You can also reach the hotel in about 35 minutes by Metro (Line 8 to Nuevos Ministerios, then Line 10 to Plaza de España or Line 3 to Callao Station).
By train
From Atocha Railway Station, take Metro Line 1 to Sol and then change to Line 3 towards Callao. The hotel is just a 5-minute walk from Callao station. Total journey: around 20 minutes.
By car
Urban Hive Madrid is located on Cuesta de Santo Domingo, 9 right next to Plaza de España. For GPS, we recommend entering Cuesta de Santo Domingo, 9 as your destination.
Please note that our hotel is located within Madrid Central. Guests arriving by car must park in an authorized car park in order to access the area. Please contact us for more information about nearby parking facilities.
Can you arrange a pick-up?
Yes we can. Get in touch and we will arrange the best solution for you and advise on relative costs.
When will my credit card be charged?
For flexible reservation, the card will be charged upon check-in. Prepaid bookings are charged automatically. To guarantee your reservation, we pre-authorize your card. Don't worry! no charge will be made, just a small card check!
Can I change or cancel my reservation?
Choose a flexible booking if you might want to apply changes or cancel it. Check your cancellation policy before booking or give us a call to get support.
How can I cancel a booking made through a booking platform (Booking.com, Expedia, etc.)?
All bookings made via a third-party website can only be modified/cancelled through the same channel.
I am looking to book a group stay, how can I do that?
Reservation of 8 rooms and more will be considered as a group. Please get in touch with us directly for more information and special deals.
What are the room categories?
We feature 144 rooms. Have a look at our SLEEP page to find out more details.
Housekeeping
You will find information regarding how often we change towels and bed sheets in your Key Wallet QR code: the change of sheets is done every 3 days from your arrival, unless there are special cases; towels: only those left on the ground will be replaced.
Do you need a tidy up?
Cleaning service is always available upon request.
What time is the check-in?
Check-in starts at 3pm.
Check-out?
You can check-out by 11am.
What happens if I arrive late at night or early in the morning?
We can arrange that upon availability – get in touch and find out more.
Can I check-out after 11am?
It can be arranged according to availability – get in touch to discuss your needs.
Is breakfast included with my booking?
Breakfast is available every day; check if it is included in your booking notes.
However, it is always possible to add it at check-in.
And if you need to have breakfast outside of hours, we will fill your breakfast basket with yogurt, a dessert, a juice and a seasonal fruit, so it will be available to you when you get out of bed and you can come and collect it at Reception.
What time do you serve breakfast?
Breakfast is served Monday to Friday from 7.00am to 10.30am and Saturday and Sunday from 7.30am to 11am
What are Gina Restaurant's hours?
Monday through Sunday: 1:00 PM – 4:00 PM / 8:00 PM – 11:00 PM
Can I book a place at Gina Madrid?
Certain! Visit our website for more information => website under progress we'll keep you posted
What are Gina Bar's hours?
Monday through Thursday and Sunday: 11:00 AM – 11:00 PM
Friday and Saturday: 11:00 AM – 12:00 AM
Is room service available? What are its hours?
Drinks: Monday through Sunday from 12:00 PM – 11:00 PM
Food: Monday through Sunday from 1:00 PM – 4:00 PM / 8:00 PM – 11:00 PM (Gina Restaurant menu).
Do you want to really feel like you're on holiday?
Order our Room Service!
We all love our four-legged friends, and at Urban Hive Madrid we gladly welcome small pets weighing up to 15 kg. All our rooms are adapted and equipped to accommodate them and their needs. To ensure a smooth stay, please read our guidelines below:
. Fee: €30 per night. In the event that the room is damaged or left in poor condition, an additional cleaning or repair charge will be applied at checkout. To make a reservation, use the Special Requests field on the payment page.
. All pets must be on a leash or in a carrier when in the hotel’s common areas.
. Pets are allowed in the dining areas.
. The owner must be present whenever a member of the hotel staff enters the room.
.The owner’s and the pet’s contact information must be provided at the front desk, along with an alternative contact number in case of emergency.
. In the event of an emergency, if we are unable to locate the owner, the hotel may call a veterinarian. In such a situation, the owner releases the hotel from any resulting liability.
. Pets may not be left alone in the room.
. All pets must be up to date on their vaccinations, and proof of vaccination may be requested at any time.