FAQs
Here some of the most requested questions. If you couldn't find the answer you were looking for, please do not hesitate to contact us - either by phone or by email.
By plane
From the Malpensa Airport, you can catch the Malpensa Express to Cadorna Station. Here, take the metro M2 (green line to Gessate/Cologno) and get off at Moscova. The hotel is just off the metro, Corso Garibaldi 84.
From Linate Airport, catch the n. 73 bus to via Gonzaga/Duomo M1 M3. Here change to bus n°94 (direction Porta Volta) and get off at Moscova. Find us a few steps up Corso Garibaldi, at n. 84.
By Train
From Centrale Station take M2 green line (direction Abbiategrasso/Assago Forum) and get off at Moscova. The hotel is right next to the stop, in Corso Garibaldi 84. Alternatively, you can take a taxi.
From the Garibaldi Station, get the M2 metro green line (direction Abbiategrasso/Assago Forum) for 1 stop only - get off at Moscova.
Getting there by car
We partner with a guarded and attended garage, available on site at a cost. Entrance at Via Statuto 21, just right behind us.
AREA C info
Coming by car? It is important to let us know! Why?
The hotel is located inside the paid AREA C. This is a restricted area of the historical center of Milan where vehicles need to pay to enter. Please make sure to check if your car is allowed to access in the area here https://areac.atm-mi.it/Areac/IWeb/English.aspx
Cameras are located at all the Area C entry points.
The restriction to the area is active at the following times: Monday to Friday 7.30AM-7.30PM. On Saturdays, Sundays and Holidays: Area C is not active and can be accessed without payment.
Can you arrange a pick-up?
Yes we can. Get in touch and we will arrange the best solution for you and advise on relative costs.
When will my credit card be charged?
For flexible reservation, the card will be charged upon check-in. Prepaid bookings are charged automatically.
Can I change or cancel my reservation?
Choose a flexible booking if you might want to apply changes or cancel it. Check your cancellation policy before booking or give us a call to get support.
How can I cancel a booking made through a booking platform (Booking.com, Expedia, etc.)?
All bookings made via a third-party website can only be modified/cancelled through the same channel.
I am looking to book a group stay, how can I do that?
Reservation of 8 rooms and more will be considered as a group. Please get in touch with us directly for more information and special deals.
What are the room categories?
We feature 97 rooms. Have a look at our SLEEP page to find out more details.
Are there communicating rooms?
Yes, upon request. Give us a call or email us to reserve them.
Housekeeping
You will find information regarding how often we change towels and bed sheets in your Key Wallet QR code: the change of sheets is done every 3 days from your arrival, unless there are special cases; towels: only those left on the ground will be replaced.
Do you need a tidy up? Cleaning service is always available upon request.
What time is the check-in?
Check-in starts at 3pm.
Check-out?
You can check-out by 11am.
What happens if I arrive late at night or early in the morning?
We can arrange that upon availability – get in touch and find out more.
Can I check-out after 11am?
It can be arranged according to availability – get in touch to discuss your needs.
Is breakfast included with my booking?
Breakfast is available every day; check if it is included in your booking notes.
However, it is always possible to add it at check-in.
And if you need to have breakfast outside of hours, we will fill your breakfast basket with yogurt, a dessert, a juice and a seasonal fruit, so it will be available to you when you get out of bed and you can come and collect it at Reception.
What time do you serve breakfast?
Breakfast is served from 7am to 10.30am on our mezzanine floor.
Can I book a place at Portico84?
Certain! Visit our website for more information
Do you want to really feel like you're on holiday?
Order our Room Service!
We all love and welcome our small-sizes four legged friends - up to 15kg, and all of our rooms are dedicated and suitable for them and their needs. To ensure the smoothest of stays, please have a read through our guidelines below:
- Charges: €30 per night. If a room’s damaged or very messy, there will be a fee for cleaning or repair costs at check-out. To make a booking, please use the Special Requests field on the payment page.
- All dogs need to be kept on a leash or in a carrier when in public areas.
- Dogs are allowed in restaurant outlets.
- Owners must be present while any member of the hotel team is in the room with the dog.
- Contact details and pet details must be provided to the reception team (with alternate contact in case of emergency).
- In the event of emergency, if uncontactable you must agree for the hotel to call a vet and release all responsibility should anything adverse happen.
- Dogs cannot be left unattended in the room.
- Dogs must have up-to date vaccinations, proof of which should be available on request.